Welfare officer

UKSA’s Welfare Officer – Empowering you to reach your full potential

Your wellbeing is our priority at UKSA, and our dedicated welfare officer provides emotional and pastoral support to all students, regardless of age and ability. You are never alone at UKSA and we are here to help!

Student’s welfare

Help and advice when you need it

We take a unique approach to learning at UKSA and believe that your time spent with us is as much about learning skills and gaining qualifications as it is about honing your interpersonal skills and developing confidence. Our holistic approach to learning gives you the real skills you need to enter the workplace, and the confidence you need to continue developing your career in the future.

As part of our commitment to the sustained growth of our students, we have a dedicated welfare officer on site. Kim Fry is professionally trained and offers support tailored to each individual, giving you space to reflect carefully on your circumstances and then create proactive action plans.

Our support and advice will help you to build confidence by arming you with the skills you need to manage your work effectively, both whilst at UKSA and when working in the industry.

Kim says: “UKSA has a genuine family feel, with friendly staff and great communication across the team. After a few days at UKSA everyone will know your name and you will feel reassured by the fact that our doors are always open if you would like a confidential chat. I work with both students and instructors and can always help with advice and guidance, regardless of the situation.”

Welfare and Mentoring Strategy

UKSA has developed a Welfare and Mentoring Strategy that looks to support individuals holistically. This means that we have the resource to support the wellbeing of individuals by considering their emotional, physical, cultural, spiritual, and social development needs in parallel with their career learning journey.

Your questions answered

Who can speak to Kim?

Students, parents and instructors can all talk with Kim. As well as being a welfare officer, Kim is also our safeguarding officer for under 18s.

When can I speak to Kim?

The welfare office is open during office hours (9am-5pm), Monday to Friday. Please contact our Reception desk for details on how to make an appointment with Kim.

Will the welfare officer share our conversations?

All conversations with Kim are confidential and will not be repeated.

Can Kim make referrals?

If appropriate, Kim can refer students to a further support including, but not limited to, GPs and counsellors.

What about when I’ve left UKSA?

All UKSA students, even when they have left their course and have started working, can contact Kim with their concerns. UKSA is unique in offering this ongoing support to all our students.

For more information, you may wish to refer to the following websites:

Under 18’s

Our welfare officer also acts as another point of contact for parents whose children are staying with us. Our teams work closely together, and we are here to answer any questions you may have about our programmes, facilities and pastoral care.

Our welfare officer, Kim Fry, is additionally part of UKSA’s Safeguarding Team and is one of our Designated Safeguarding Leads here on site.

WRAP development

Why not try developing a WRAP – Wellness Recovery Action Plan

Based 0n common sense and experience, a WRAP moves from your wellbeing being managed, to you self-managing. It is made up of the following steps:

  1. Daily Maintenance Plan – The things you need to do every day to maintain your wellness (e.g. eat, sleep, exercise, connect with others, generally look after yourself).
  2. My Wellness Toolbox – What you can do to help yourself stay well or feel better when you are not feeling great (e.g. read a good book, go for a walk, practise mindfulness or make a playlist of your favourite music)
  3. Triggers – These are the external events or circumstances that if they happen, can make you feel distressed (it helps to know what these are).
  4. Early Warning Signs – These are the subtle signs of change that indicate you may need to take further action (start to take note of your stress signatures, for example headaches, irritability, isolating yourself from others).

When things are breaking down: In spite of your best efforts, your distress may become uncomfortable, serious or dangerous. BUT you can still take action on your own behalf. This is your plan that will help reduce your distress when it has got to this point. It is quite directive, with fewer choices and some very clear instructions for yourself. If you feel you are struggling please don’t feel like you are alone, we really are here to help.