Cookies & Privacy Policy

UKSA are committed to protecting and respecting your privacy.

This privacy policy lays out the principles UKSA will follow to ensure the privacy of our user’s information that is created, processed, stored or transmitted by UKSA or any of its trusted third parties including the Safeguarding Partnership or other partnerships as required. UKSA will adhere to the principles of the UK’s implementation of the General Data Protection Regulation (GDPR) 2018. UKSA views privacy from the data subject’s (your) perspective.

Where we collect information, we are doing so in order to offer you better services, both on the website and in the rest of our operations. We will hold some of the information you give us in our Customer Relationship Management database and associated spreadsheets. We will ensure that these are secure and can only be accessed by authorised people.

This Privacy Notice is updated from time-to-time. The latest version is published on our website. Any questions regarding this Privacy Notice and our privacy policies and procedures should be sent by email to [email protected] or write to :

Data Protection Lead
UKSA
Arctic Road
Cowes
Isle of Wight
PO31 7PQ

This privacy policy covers:
  1. who we are
  2. the information we collect and how we use it
  3. who will have access to your information
  4. your choices
  5. security precautions in place to protect the loss, misuse, or alteration of your information
  6. use of cookies
  7. links to other websites and transfer of data outside of UK

1. Who we are

Our vision at the UK Sailing Academy (UKSA) is to widen access to maritime training, enhancing life skills and employment within the sector. UKSA is a registered charity (no. 299248) and company limited by guarantee (no. 02251024). The registered address is Arctic Road, Cowes, Isle of Wight PO31 7PQ.

2. The information we collect and how we use it

When you use our website:

By using our website, you’re agreeing to be bound by this Policy.

Our website uses Bizible which, like most websites, gathers limited information about you during a session, including the IP address and domain name from which you are accessing the server. We use this information to help us improve the content, design, and performance of the site. We will only collect information that is necessary to carry out a specified, explicit, and legitimate purpose. The personal information we collect might include your name, address, email address, IP address, and information regarding what landing pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Our webchat service is provided by Zendesk, a GDPR compliant service. We will use any or all the personal information we collect about you to build up a profile of your use of the website and its facilities. If you make contact with us via email, we will store this information under your name on our database. If you have a web chat conversation with us and provide us with your contact details, in relation to a specific service, we may add details of your conversation with us to our systems.

Profiling – we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

When you attend a course, we may use the data you give us;
  • to meet our legal and statutory duties and responsibilities.
  • to process applications, enrolments and workforce development programmes and contracts.
  • book you on a course you have applied for.
  • to carry out our obligations arising from any contracts entered by you and us.
  • advise you on relevant courses, jobs, or careers.
  • for our own internal records so that we can provide you with a high-quality service.
  • to contact you in response to a specific enquiry.
  • to customise our services so they work better for you.
  • to contact you about services, products, offers, and other things provided by us which we think may be relevant to you.
  • to contact you via e-mail telephone or mail for marketing purposes in relation to further courses here at UKSA.
  • to promote our services using case study interviews and photographs that you have given to us and allowed us to take.
  • we may ask you to complete surveys, questionnaires, case studies or comments on the website and our services to you from time to time. These will always be voluntary, but we may use the information from them to improve our services to you by acting upon your feedback. We also reserve the right to publish comments and feedback scores anonymously on our website, social media, and impact reports.
  • to send you communications which you have requested and that may be of interest to you. These may include information about courses, campaigns, appeals or other fundraising activities.

The information you provide may be shared with other organisations for education, training, employment, and well-being related purposes.

When you contact us about or want to donate, we may use your information to:
  • process a donation that you have made.
  • keep you informed of the progress on a student in receipt of bursary funding.
  • keep you informed and/or invite you to our fundraising and charity promotional events and activities.
  • seek your views or comments on the services we provide.
  • notify you of changes to our services and update you on our charitable work.
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals or other fundraising activities.

We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We also conduct research to find out about which people and organisations could have a philanthropic interest in giving to UKSA. We may also contact you having received your details from a trusted third party and we believe we have a legitimate interest to do so.

3. Who has access to your information?

We will not sell or rent your information to third parties, for marketing purposes. We will pass on your data to the appropriate regulatory body to comply with their educational, examinational and administrational requirements.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, including the Safeguarding Partnership or other partnerships as required’, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

If you are enrolling in a course which is delivered by, or in collaboration with, other training centres, we may share your data with them for the purpose of advising you on relevant courses, jobs or careers; booking you on a course you have applied for; carrying out our obligations arising from any contracts entered into by you and us jointly; seeking your views or comments on the services we jointly provide; notifying you of changes to our services.

When you are using our secure online donation pages, your donation is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact the Fundraising Team at UKSA.

4. Your choices

We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email to [email protected] or your fundraising communication preferences by email to  [email protected] or for either telephone on 01983 294941.

How you can access and update your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected] or write to us at: UKSA, Arctic Road, Cowes, Isle of Wight PO31 7PQ. Alternatively, you can telephone 01983 294941.

You have the right to ask for a copy of the information UKSA hold about you and, under certain circumstances, the right to request the erasure of your data.

16 or Under

We are committed to the protection of the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information as we will assume that you have this.

5. Security precautions in place to protect the loss, misuse, or alteration of your information

We do not sell or rent your personal information. Your information may by necessity be disclosed to appropriate staff members, trustees and other UKSA representatives all of which are required to sign a confidentiality agreement. Additionally we will share your relevant data with government bodies [to fulfil our statutory responsibilities] such as the Education Skills Funding Agency, Ofsted, the Department for Education and auditors or with local partners as well the appropriate training regulatory bodies.

When you give us personal information, we take steps to ensure that it’s treated securely. Any financial information (such as credit or debit card details) is processed using Worldpay which is encrypted When using our website and you are on a secure page a lock icon will appear to the left of the web browser or the url.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulations 2018.

6. Use of ‘cookies’

Like many other websites, UKSA website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Review of this Policy: We keep this Policy under regular review. This Policy was last updated on 22nd June 2020.