By using our website, you are agreeing to be bound by this Policy.
Our website uses Bizible which, like most websites, gathers limited information about you during a session, including the IP address and domain name from which you are accessing the server. We use this information to help us improve the content, design, and performance of the site. We will only collect information that is necessary to carry out a specified, explicit, and legitimate purpose. The personal information we collect might include your name, address, email address, IP address, and information regarding what landing pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
Our webchat service is provided by Zendesk, a GDPR compliant service. We will use any or all the personal information we collect about you to build up a profile of your use of the website and its facilities. If you make contact with us via email, we will store this information under your name on our database. If you have a web chat conversation with us and provide us with your contact details, in relation to a specific service, we may add details of your conversation with us to our systems.
Profiling – we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
When you attend a course, we may use the data you give us;
• to meet our legal and statutory duties and responsibilities.
• to process applications, enrolments and workforce development programmes and contracts.
• book you on a course you have applied for.
• to carry out our obligations arising from any contracts entered by you and us.
• advise you on relevant courses, jobs, or careers.
• for our own internal records so that we can provide you with a high-quality service.
• to contact you in response to a specific enquiry.
• to customise our services so they work better for you.
• to contact you about services, products, offers, and other things provided by us which we think may be relevant to you.
• to contact you via e-mail telephone or mail for marketing purposes in relation to further courses here at UKSA.
• to promote our services using case study interviews and photographs that you have given to us and allowed us to take.
• we may ask you to complete surveys, questionnaires, case studies or comments on the website and our services to you from time to time. These will always be voluntary, but we may use the information from them to improve our services to you by acting upon your feedback. We also reserve the right to publish comments and feedback scores anonymously on our website, social media, and impact reports.
• to send you communications which may be of interest to you. These may include information about courses, campaigns, appeals or other fundraising activities.
The information you provide may be shared with other organisations for education, training, employment, and well-being related purposes.
When you opt in to hear more about UKSA, we may use your information to:
• process a donation that you have made.
• keep you informed of the progress on a student in receipt of bursary funding.
• keep you informed and/or invite you to our fundraising and charity promotional events and activities.
• seek your views or comments on the services we provide.
• notify you of changes to our services and update you on our charitable work.
• send you communications which may be of interest to you. These may include information about campaigns, appeals or other fundraising activities.
To help raise funds in a cost-effective way, we may analyse your data to ensure our communications are relevant and timely, and to improve our supporter care. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We also conduct research to find out about which people and organisations could have a philanthropic interest in giving to UKSA. We may also contact you having received your details from a trusted third party and we believe we have a legitimate interest to do so.