Stage 1: Resolving the issue informally
Why: An incident has occurred which is a cause of concern
Actions: Talk about what has happened and try to resolve the issue
Led by: Staff to whom the complaint has been made
We encourage anyone with a concern or a complaint to raise it as soon as possible so that we can deal with it quickly. We request that you first speak to your education/course manager or mentor/senior instructor/skipper/reception as appropriate. All will be done to sort out the matters raised, through discussions and asking for advice where necessary.
If the issue has not been resolved informally then you can escalate it to a Stage 2.