SQA courses: Candidates can complain to SQA about non assessment related matters and the regulator once they have exhausted SQA awarding body and UKSA’s complaints procedures.
Should UKSA not be able to resolve a student complaint, the students may refer the complaint to British Accreditation Council (BAC). UKSA is accredited by British Accreditation Council who set the leading standards for educational quality within independent further and higher education sector.) BAC complaints procedure can be found here: http://www.the-bac.org/bac-complaints-procedure/
Students who are franchised through IW College may raise their complaint with the college once they have exhausted the UKSA procedure.
Compliance with the Financial Conduct Authority (FCA) for repayable funds: At UKSA, we value our customers and want to ensure your satisfaction while adhering to the strict regulations set by the Financial Conduct Authority (FCA). If you have a been awarded assisted funding, and remain dissatisfied after exhausting our internal complaints process, you have the option to escalate your complaint to an independent external body called the Financial Ombudsman Service.
The Financial Ombudsman Service is an impartial organisation that helps resolve disputes between financial service providers and their customers.
You can contact the Financial Ombudsman Service within six months of receiving our final response. They will guide you through their own complaint handling process.
To contact the Financial Ombudsman Service:
The Financial Ombudsman Service
Telephone: 0300 123 9 123
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
The Financial Ombudsman Service will review your complaint independently and provide a fair and impartial decision. Their decision is binding on us, but you are not obligated to accept it.
We are committed to addressing your concerns and providing a resolution that meets your expectations. Should you decide to escalate your complaint to the Financial Ombudsman Service, we will cooperate fully with their investigation to ensure a fair and satisfactory outcome.